Frequently Asked Questions

Select one of the above questions to find out it’s answer.


At Friendly shop, there is no minimum order.

At Friendly shop, we offer 100% reimbursement if you are not satisfied with your shoes / bags. No Like = No pay. We also offer a 30 days guarantee from date of purchase.

If you are running out of time and are about to leave to another destination in Vietnam, we will send your order to your next destination free of charge.


Yes, for bags we can send your order anywhere in the world but the price is excluding shipping costs. For shoes, unfortunately we can't offer this service, it is very important to have a first fitting to make sure the shoes are ready.

BIG NO, at Friendly shop we only use genuine high quality leather. We want to offer a product that lasts!

We love to hear from clients who are happy with what we do, don't hesitate to contact us! And even better write us a review on tripadvisor or other forums to spread the word!

Friendly shop